Frequently asked questions
How often do you deliver?
6 days a week. Depending on the program you choose when ordering, you will get a delivery based on your needs. If you have the Never-Run-Out program, you'll always have one full cylinder that you can switch to, and we'll usually bring an exchange refill within 2 days of your notice that you've made a switch to the "spare" full tank.
What methods of payment do you accept?
We want to make the entire experience easy.
Will you disconnect and reconnect my cylinder for me?
We wish we could help with that. However, unfortunately, we cannot by law (TSSA regulations) connect or disconnect your cylinder. Your disconnected cylinder (empty) should be placed outside (NEVER INDOORS, NOT EVEN IN the garage). Place it outside in an agreed upon location for your Propane Concierge driver. We'll leave you a full one in it's place. If you require hook-up/disconnect service we can arrange for a licensed serviceman to attend your location and perform a safe, inspected secure connection for a small fee.
Why do you bring two cylinders the first time for the "never-run-out' program?
All VIP clients who sign on for the 'never-run-out' program receive two exchange cylinders to ensure you get the most seamless service possible. If you only have one tank to exchange on the first delivery, we'll add one as a deposit. Then, when the first tank is empty, you can immediately switch to the the extra full one, send us a text and we'll replace it with a full one within two days. This way you always have a full tank ready on site for use when you need it most. There are two payment versions of the Never-run-out plan. You can choose to pay either with 12 monthly payments or one annual payment. Either way you are assured to get the best possible service and 'never-run-out.'
I'm having a big party this weekend, and want to make sure we have full tanks on site.
For our VIP 'never-run-out' plan members, fell free to contact us a few days in advance and we'll come by during our weekly rounds and switch up any partial tanks for you to have both tanks full for your event(s). This service is also available to our catering, restaurant & commercial accounts.
How much propane is in a tank you provide?
For safety, propane tanks, by law, are filled to NO MORE than 80% of their capacity to allow for pressure expansion. The pressure in the tank increases with temperature. Therefore, generally, a BBQ tank also referred to as a 20lb cylinder can be filled with up to and no more than 20lbs. of Propane. Leaving room for expansion under normal circumstances. For additional safety and because, in our climate, tanks can be left out on very warm summer days we, and our supplier, have taken the safety extra precaution of only adding 15 lbs. Providing a bit larger margin of safety. Especially with Canadian temperature differentials.
COVID 19- CoronoVirus NOTE about Delivery
For safety of our employees and clients we are limiting deliveries.